/* ═══ Customer Follow-up Solution — /solutions/customer-follow-up/ ═══ */
.plat-page--customer_follow_up {
    --sol-text: min(680px, 100%);
    --sol-wrap: min(1180px, 100%);
    --sol-sec-pad: clamp(4rem, 7vw, 6.5rem);
    --sol-gap: clamp(1rem, 2vw, 1.5rem);
    --sol-rose: #e11d48;
    --sol-rose-soft: rgba(225, 29, 72, 0.09);
    --sol-rose-muted: rgba(225, 29, 72, 0.04);
    --sol-border: rgba(15, 23, 42, 0.08);
    --sol-muted: rgba(15, 23, 42, 0.035);
}

html.mk-public[data-theme="dark"] .plat-page--customer_follow_up {
    --sol-border: rgba(255, 255, 255, 0.08);
    --sol-muted: rgba(255, 255, 255, 0.04);
    --sol-rose-soft: rgba(244, 63, 94, 0.14);
}

.plat-page--customer_follow_up .sol-wrap {
    max-width: var(--sol-wrap);
    margin-inline: auto;
    padding-inline: clamp(1.125rem, 4vw, 1.5rem);
}

.plat-page--customer_follow_up .sol-sec {
    padding-block: var(--sol-sec-pad);
}

.plat-page--customer_follow_up .sol-sec--soft {
    background: var(--sol-muted);
}

.plat-page--customer_follow_up .sol-eyebrow {
    margin: 0 0 1rem;
    font-size: 0.72rem;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--sol-rose);
}

.plat-page--customer_follow_up .sol-prose {
    max-width: var(--sol-text);
}

.plat-page--customer_follow_up .sol-prose--center {
    margin-inline: auto;
    text-align: center;
}

.plat-page--customer_follow_up .sol-prose h2 {
    margin: 0 0 0.85rem;
    font-size: clamp(1.3rem, 2.6vw, 1.75rem);
    line-height: 1.35;
    letter-spacing: -0.02em;
}

.plat-page--customer_follow_up .sol-prose p {
    margin: 0 0 0.85rem;
    line-height: 1.85;
    font-size: 1rem;
    opacity: 0.88;
}

/* Hero — story-first */
.plat-page--customer_follow_up .sol-hero {
    padding: clamp(2.5rem, 5vw, 4rem) 0 clamp(3rem, 6vw, 4.5rem);
    border-bottom: 1px solid var(--sol-border);
    background: linear-gradient(180deg, var(--sol-rose-muted) 0%, transparent 55%);
}

.plat-page--customer_follow_up .sol-hero__inner {
    max-width: min(760px, 100%);
}

.plat-page--customer_follow_up .sol-hero__story {
    margin: 0 0 1.75rem;
    padding: 0;
    border: none;
    border-inline-start: 3px solid var(--sol-rose);
    padding-inline-start: 1.25rem;
}

.plat-page--customer_follow_up .sol-hero__story p {
    margin: 0;
    font-size: clamp(1.05rem, 2.2vw, 1.2rem);
    line-height: 1.75;
    font-style: italic;
    opacity: 0.92;
}

.plat-page--customer_follow_up .sol-hero h1 {
    margin: 0 0 1rem;
    font-size: clamp(1.65rem, 4vw, 2.35rem);
    line-height: 1.25;
    letter-spacing: -0.03em;
}

.plat-page--customer_follow_up .sol-hero__lead {
    margin: 0 0 1rem;
    font-size: 1.05rem;
    line-height: 1.85;
    opacity: 0.9;
}

.plat-page--customer_follow_up .sol-hero__outcome {
    margin: 0 0 1.5rem;
    padding: 0.85rem 1rem;
    border-radius: 0.65rem;
    background: var(--sol-rose-soft);
    font-size: 0.95rem;
    font-weight: 600;
    line-height: 1.65;
    color: var(--sol-rose);
}

.plat-page--customer_follow_up .sol-hero__cta {
    margin-top: 0.5rem;
}

/* Why lost */
.plat-page--customer_follow_up .sol-reasons {
    display: grid;
    gap: var(--sol-gap);
    margin: clamp(1.5rem, 3vw, 2rem) 0 0;
    padding: 0;
    list-style: none;
}

@media (min-width: 720px) {
    .plat-page--customer_follow_up .sol-reasons {
        grid-template-columns: repeat(2, 1fr);
    }
}

.plat-page--customer_follow_up .sol-reason {
    display: flex;
    gap: 0.85rem;
    padding: 1.15rem 1.2rem;
    border: 1px solid var(--sol-border);
    border-radius: 0.75rem;
    background: rgba(255, 255, 255, 0.5);
}

html.mk-public[data-theme="dark"] .plat-page--customer_follow_up .sol-reason {
    background: rgba(255, 255, 255, 0.03);
}

.plat-page--customer_follow_up .sol-reason__num {
    flex-shrink: 0;
    width: 2rem;
    height: 2rem;
    display: grid;
    place-items: center;
    border-radius: 50%;
    background: var(--sol-rose-soft);
    color: var(--sol-rose);
    font-size: 0.85rem;
    font-weight: 700;
}

.plat-page--customer_follow_up .sol-reason h3 {
    margin: 0 0 0.35rem;
    font-size: 1rem;
}

.plat-page--customer_follow_up .sol-reason p {
    margin: 0;
    font-size: 0.92rem;
    line-height: 1.7;
    opacity: 0.85;
}

/* Mistakes */
.plat-page--customer_follow_up .sol-mistakes {
    display: grid;
    gap: var(--sol-gap);
    margin: clamp(1.5rem, 3vw, 2rem) 0 0;
    padding: 0;
    list-style: none;
}

@media (min-width: 900px) {
    .plat-page--customer_follow_up .sol-mistakes {
        grid-template-columns: repeat(2, 1fr);
    }
}

.plat-page--customer_follow_up .sol-mistake {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    padding: 1.1rem;
    border: 1px solid var(--sol-border);
    border-radius: 0.75rem;
    background: rgba(255, 255, 255, 0.55);
}

html.mk-public[data-theme="dark"] .plat-page--customer_follow_up .sol-mistake {
    background: rgba(255, 255, 255, 0.03);
}

.plat-page--customer_follow_up .sol-mistake__label {
    display: block;
    margin-bottom: 0.35rem;
    font-size: 0.68rem;
    font-weight: 700;
    letter-spacing: 0.05em;
    text-transform: uppercase;
    opacity: 0.55;
}

.plat-page--customer_follow_up .sol-mistake__label--fix {
    color: var(--sol-rose);
    opacity: 1;
}

.plat-page--customer_follow_up .sol-mistake__bad p,
.plat-page--customer_follow_up .sol-mistake__good p {
    margin: 0;
    font-size: 0.92rem;
    line-height: 1.65;
}

.plat-page--customer_follow_up .sol-mistake__arrow {
    text-align: center;
    opacity: 0.35;
    font-size: 0.75rem;
}

/* Framework */
.plat-page--customer_follow_up .sol-framework {
    display: grid;
    gap: 0.85rem;
    margin: clamp(1.5rem, 3vw, 2rem) 0 0;
    padding: 0;
    list-style: none;
}

@media (min-width: 768px) {
    .plat-page--customer_follow_up .sol-framework {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (min-width: 1024px) {
    .plat-page--customer_follow_up .sol-framework {
        grid-template-columns: repeat(3, 1fr);
    }
}

.plat-page--customer_follow_up .sol-framework__step {
    display: flex;
    gap: 0.75rem;
    padding: 1rem 1.1rem;
    border: 1px solid var(--sol-border);
    border-radius: 0.75rem;
}

.plat-page--customer_follow_up .sol-framework__num {
    flex-shrink: 0;
    width: 1.75rem;
    height: 1.75rem;
    display: grid;
    place-items: center;
    border-radius: 0.4rem;
    background: var(--sol-rose);
    color: #fff;
    font-size: 0.8rem;
    font-weight: 700;
}

.plat-page--customer_follow_up .sol-framework__body h3 {
    margin: 0 0 0.3rem;
    font-size: 0.95rem;
}

.plat-page--customer_follow_up .sol-framework__body p {
    margin: 0 0 0.5rem;
    font-size: 0.88rem;
    line-height: 1.65;
    opacity: 0.85;
}

.plat-page--customer_follow_up .sol-framework__tool {
    display: inline-block;
    padding: 0.2rem 0.55rem;
    border-radius: 999px;
    background: var(--sol-rose-soft);
    color: var(--sol-rose);
    font-size: 0.72rem;
    font-weight: 600;
}

/* Timeline */
.plat-page--customer_follow_up .sol-sec--timeline {
    background: linear-gradient(135deg, var(--sol-rose-muted) 0%, transparent 60%);
}

.plat-page--customer_follow_up .sol-timeline {
    margin: clamp(1.5rem, 3vw, 2rem) 0 0;
    padding: 0;
    list-style: none;
    border-inline-start: 2px solid var(--sol-border);
    padding-inline-start: 1.25rem;
}

.plat-page--customer_follow_up .sol-timeline__item {
    position: relative;
    padding: 0 0 1.25rem 0.75rem;
}

.plat-page--customer_follow_up .sol-timeline__item::before {
    content: "";
    position: absolute;
    inset-inline-start: -1.45rem;
    top: 0.35rem;
    width: 0.55rem;
    height: 0.55rem;
    border-radius: 50%;
    background: var(--sol-rose);
    box-shadow: 0 0 0 3px var(--sol-rose-soft);
}

.plat-page--customer_follow_up .sol-timeline__day {
    display: inline-block;
    margin-bottom: 0.25rem;
    font-size: 0.72rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    color: var(--sol-rose);
}

.plat-page--customer_follow_up .sol-timeline__item p {
    margin: 0;
    line-height: 1.7;
    font-size: 0.95rem;
}

/* Signals */
.plat-page--customer_follow_up .sol-signals {
    display: grid;
    gap: var(--sol-gap);
    margin: clamp(1.5rem, 3vw, 2rem) 0 0;
    padding: 0;
    list-style: none;
}

@media (min-width: 768px) {
    .plat-page--customer_follow_up .sol-signals {
        grid-template-columns: repeat(3, 1fr);
    }
}

.plat-page--customer_follow_up .sol-signal {
    padding: 1.15rem;
    border-radius: 0.75rem;
    border: 1px solid var(--sol-border);
}

.plat-page--customer_follow_up .sol-signal--hot {
    border-color: rgba(225, 29, 72, 0.25);
    background: rgba(225, 29, 72, 0.05);
}

.plat-page--customer_follow_up .sol-signal--cold {
    border-color: rgba(59, 130, 246, 0.25);
    background: rgba(59, 130, 246, 0.05);
}

.plat-page--customer_follow_up .sol-signal--serious {
    border-color: rgba(16, 185, 129, 0.25);
    background: rgba(16, 185, 129, 0.05);
}

.plat-page--customer_follow_up .sol-signal h3 {
    margin: 0 0 0.75rem;
    font-size: 1rem;
}

.plat-page--customer_follow_up .sol-signal__meta {
    margin: 0;
}

.plat-page--customer_follow_up .sol-signal__meta div {
    margin-bottom: 0.65rem;
}

.plat-page--customer_follow_up .sol-signal__meta dt {
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    opacity: 0.55;
    margin-bottom: 0.15rem;
}

.plat-page--customer_follow_up .sol-signal__meta dd {
    margin: 0;
    font-size: 0.88rem;
    line-height: 1.65;
}

/* Etiquette */
.plat-page--customer_follow_up .sol-etiquette {
    max-width: var(--sol-text);
}

/* Tools */
.plat-page--customer_follow_up .sol-tools {
    margin: clamp(1.5rem, 3vw, 2rem) 0 0;
    padding: 0;
    list-style: none;
    display: grid;
    gap: 0.65rem;
}

.plat-page--customer_follow_up .sol-tool__link {
    display: flex;
    align-items: center;
    gap: 0.85rem;
    padding: 0.95rem 1.1rem;
    border: 1px solid var(--sol-border);
    border-radius: 0.65rem;
    text-decoration: none;
    color: inherit;
    transition: border-color 0.15s, background 0.15s;
}

.plat-page--customer_follow_up .sol-tool__link:hover {
    border-color: rgba(225, 29, 72, 0.35);
    background: var(--sol-rose-soft);
}

.plat-page--customer_follow_up .sol-tool__icon {
    width: 2.25rem;
    height: 2.25rem;
    display: grid;
    place-items: center;
    border-radius: 0.5rem;
    background: var(--sol-rose-soft);
    color: var(--sol-rose);
    flex-shrink: 0;
}

.plat-page--customer_follow_up .sol-tool__body {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
}

.plat-page--customer_follow_up .sol-tool__body strong {
    font-size: 0.95rem;
}

.plat-page--customer_follow_up .sol-tool__body span {
    font-size: 0.85rem;
    opacity: 0.8;
}

.plat-page--customer_follow_up .sol-tool__arrow {
    opacity: 0.4;
    font-size: 0.8rem;
}

/* Compare */
.plat-page--customer_follow_up .sol-compare {
    display: grid;
    gap: var(--sol-gap);
    margin-top: clamp(1.5rem, 3vw, 2rem);
}

@media (min-width: 768px) {
    .plat-page--customer_follow_up .sol-compare {
        grid-template-columns: 1fr 1fr;
    }
}

.plat-page--customer_follow_up .sol-compare__col {
    padding: 1.25rem 1.35rem;
    border-radius: 0.75rem;
    border: 1px solid var(--sol-border);
}

.plat-page--customer_follow_up .sol-compare__col--before {
    background: rgba(239, 68, 68, 0.04);
}

.plat-page--customer_follow_up .sol-compare__col--after {
    background: rgba(16, 185, 129, 0.05);
    border-color: rgba(16, 185, 129, 0.2);
}

.plat-page--customer_follow_up .sol-compare__col h3 {
    margin: 0 0 0.85rem;
    font-size: 1rem;
}

.plat-page--customer_follow_up .sol-compare__col ul {
    margin: 0;
    padding: 0;
    list-style: none;
}

.plat-page--customer_follow_up .sol-compare__col li {
    position: relative;
    padding-inline-start: 1.1rem;
    margin-bottom: 0.55rem;
    font-size: 0.92rem;
    line-height: 1.65;
}

.plat-page--customer_follow_up .sol-compare__col li::before {
    content: "•";
    position: absolute;
    inset-inline-start: 0;
    opacity: 0.45;
}

/* Personas */
.plat-page--customer_follow_up .sol-personas {
    display: grid;
    gap: var(--sol-gap);
    margin: clamp(1.5rem, 3vw, 2rem) 0 0;
    padding: 0;
    list-style: none;
}

@media (min-width: 768px) {
    .plat-page--customer_follow_up .sol-personas {
        grid-template-columns: repeat(3, 1fr);
    }
}

.plat-page--customer_follow_up .sol-persona {
    padding: 1.2rem;
    border: 1px solid var(--sol-border);
    border-radius: 0.75rem;
    background: rgba(255, 255, 255, 0.5);
}

html.mk-public[data-theme="dark"] .plat-page--customer_follow_up .sol-persona {
    background: rgba(255, 255, 255, 0.03);
}

.plat-page--customer_follow_up .sol-persona h3 {
    margin: 0 0 0.5rem;
    font-size: 1rem;
    color: var(--sol-rose);
}

.plat-page--customer_follow_up .sol-persona p {
    margin: 0;
    font-size: 0.9rem;
    line-height: 1.75;
    opacity: 0.88;
}

/* KPIs */
.plat-page--customer_follow_up .sol-kpis {
    display: grid;
    gap: var(--sol-gap);
    margin: clamp(1.5rem, 3vw, 2rem) 0 0;
    padding: 0;
    list-style: none;
}

@media (min-width: 640px) {
    .plat-page--customer_follow_up .sol-kpis {
        grid-template-columns: repeat(2, 1fr);
    }
}

.plat-page--customer_follow_up .sol-kpi {
    display: flex;
    gap: 0.85rem;
    padding: 1rem 1.1rem;
    border: 1px solid var(--sol-border);
    border-radius: 0.75rem;
}

.plat-page--customer_follow_up .sol-kpi__icon {
    width: 2.5rem;
    height: 2.5rem;
    display: grid;
    place-items: center;
    border-radius: 0.55rem;
    background: var(--sol-rose-soft);
    color: var(--sol-rose);
    flex-shrink: 0;
}

.plat-page--customer_follow_up .sol-kpi h3 {
    margin: 0 0 0.25rem;
    font-size: 0.95rem;
}

.plat-page--customer_follow_up .sol-kpi p {
    margin: 0;
    font-size: 0.88rem;
    line-height: 1.65;
    opacity: 0.85;
}

.plat-page--customer_follow_up .sol-kpi-note {
    max-width: var(--sol-text);
    margin: 1.25rem auto 0;
    padding: 0.85rem 1rem;
    border-radius: 0.5rem;
    background: var(--sol-muted);
    font-size: 0.88rem;
    line-height: 1.65;
    text-align: center;
    opacity: 0.85;
}

/* Screenshot */
.plat-page--customer_follow_up .sol-shot-wrap {
    text-align: center;
}

.plat-page--customer_follow_up .sol-shot {
    max-width: min(920px, 100%);
    margin-inline: auto;
}

/* Related */
.plat-page--customer_follow_up .sol-related-heading {
    margin: 0 0 1.25rem;
    font-size: clamp(1.15rem, 2vw, 1.35rem);
    text-align: center;
}

.plat-page--customer_follow_up .sol-related-grid {
    display: grid;
    gap: var(--sol-gap);
}

@media (min-width: 640px) {
    .plat-page--customer_follow_up .sol-related-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (min-width: 960px) {
    .plat-page--customer_follow_up .sol-related-grid {
        grid-template-columns: repeat(3, 1fr);
    }
}

.plat-page--customer_follow_up .sol-related-card {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    padding: 1.1rem 1.2rem;
    border: 1px solid var(--sol-border);
    border-radius: 0.75rem;
    text-decoration: none;
    color: inherit;
    transition: border-color 0.15s, transform 0.15s;
}

.plat-page--customer_follow_up .sol-related-card:hover {
    border-color: rgba(225, 29, 72, 0.35);
    transform: translateY(-2px);
}

.plat-page--customer_follow_up .sol-related-card__type {
    font-size: 0.68rem;
    font-weight: 700;
    letter-spacing: 0.05em;
    text-transform: uppercase;
    color: var(--sol-rose);
}

.plat-page--customer_follow_up .sol-related-card p {
    margin: 0;
    font-size: 0.85rem;
    opacity: 0.8;
    line-height: 1.6;
}

.plat-page--customer_follow_up .sol-related-card__cta {
    margin-top: auto;
    font-size: 0.82rem;
    font-weight: 600;
    color: var(--sol-rose);
}

/* Final CTA */
.plat-page--customer_follow_up .sol-final-cta {
    padding-block: clamp(3rem, 6vw, 5rem);
    background: linear-gradient(180deg, transparent 0%, var(--sol-rose-muted) 100%);
}

.plat-page--customer_follow_up .sol-final-cta__inner {
    max-width: min(640px, 100%);
    text-align: center;
}

.plat-page--customer_follow_up .sol-final-cta h2 {
    margin: 0 0 0.65rem;
    font-size: clamp(1.35rem, 3vw, 1.85rem);
}

.plat-page--customer_follow_up .sol-final-cta p {
    margin: 0 0 1.25rem;
    line-height: 1.75;
    opacity: 0.88;
}

.plat-page--customer_follow_up .sol-final-cta .plat-cta-pair {
    justify-content: center;
}